Effective Date: August 2026

At Annapurna Watches, we want you to feel confident when purchasing your timepiece. This policy explains when returns, exchanges, and refunds may be accepted.

 

1. ELIGIBILITY FOR RETURNS

You may request a return if your watch:

• Arrives damaged or defective.

• Has a confirmed manufacturing defect.

• Is significantly different from the product ordered.

Return requests must be submitted within 7 days of delivery.

The watch must be returned with its original packaging, accessories, warranty card, and other items included with the order.

 

2. CHANGE OF MIND

Because the Origin Special Edition is a limited-edition release, returns simply because you have changed your mind may not be accepted.

We strongly recommend reviewing the product details, specifications, and sizing information before placing your order.

 

3. DAMAGED OR DEFECTIVE WATCHES

If your watch arrives damaged or has a manufacturing defect, please contact us within 7 days.

Please provide:

• Your order number

• Clear photographs or video of the issue

• Photographs of the packaging

• A brief description of the problem

Our team will assess the issue and, where applicable, arrange a replacement, repair, or refund.

 

4. EXCHANGE POLICY

An exchange may be offered where the watch is confirmed to have a manufacturing defect or was damaged before delivery.

The replacement is subject to availability.

Since the Origin Special Edition is limited to 50 pieces, replacement availability may be limited.

 

5. REFUNDS

If your return is approved for a refund, the refund will be processed after we receive and inspect the returned product.

Refunds will generally be made through the original payment method, where possible.

Depending on your payment provider, the time taken for the refund to appear in your account may vary.

 

6. NON-RETURNABLE DAMAGE

Returns or refunds may not be accepted for damage caused by:

• Accidents or impacts

• Scratches and normal wear and tear

• Improper use

• Water damage beyond the watch’s stated 3 ATM water resistance

• Unauthorized repairs or modifications

• Failure to follow care instructions

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7. RETURN SHIPPING

If the return is due to a confirmed manufacturing defect, incorrect item, or damage that occurred before delivery, Annapurna Watches will provide appropriate instructions regarding return shipping.

For other approved returns, return shipping costs may be the responsibility of the customer.

 

8. PRE-ORDERS & CANCELLATIONS

The Origin Special Edition is offered through pre-booking.

If you wish to cancel a pre-booking before dispatch, please contact us as soon as possible. Cancellation requests will be reviewed according to the status of the order and production.

Once an order has been dispatched, the standard return policy will apply.

 

9. HOW TO REQUEST A RETURN OR REFUND

To request a return, exchange, or refund, contact Annapurna Watches with:

Order Number:
Customer Name:
Reason for Request:
Photos/Video:

Our team will review your request and respond with the next steps.

 

10. IMPORTANT

Submitting a return request does not automatically guarantee approval. Each request is reviewed based on the condition of the product and the circumstances of the return.

 

Annapurna Watches reserves the right to decline returns that do not meet the requirements of this policy.

YOUR TIME MATTERS.

We aim to make every Annapurna experience as thoughtful as the timepiece itself.